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The Financial Conduct Authority (FCA) is the independent regulator of financial services. Use this information to decide if our services are right for you.
Tyne Valley Leisure Limited is an authorised and regulated by the Financial Conduct Authority (FCA) (their registration number is 668007). Permitted activities include acting as a credit broker not a lender.
Finance
Acting as a credit broker we can introduce you to a selected group of lenders / brokers (see below) who may be able to help you finance your purchase. This group of lenders / brokers provides us with a range of products which may be suitable for your purchase. We will explain the key features of those products to you.
– Black Horse Limited – NIIB Group Limited – Auto Finance Online Limited- Creative Funding Solutions Limited
Unless we consider it to be inappropriate given your personal circumstances, our approach is to introduce you first to Black Horse Limited. If they are unable to make you an offer of finance, we then seek to introduce you to other lenders on our panel. The lender we introduce you to and available rates will depend upon a number of factors including: the vehicle, your personal circumstances and the likelihood of a lender to accept an application based on information provided.
Lenders may pay a commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions; some lenders may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned.
We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow.
All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.
Your Protection
We always aim to provide a first class service, however if you have any cause for complaint any enquiry can be raised by either email, in writing or by telephoning Tyne Valley Leisure Ltd, Crookgate Garage, Crookgate, Burnopfield, Newcastle upon Tyne, NE166NS; telephone 01207 272777 or email info@tynevalleymotorhomes.co.uk . Should you remain dissatisfied you have the right to ask the Financial Ombudsman Service to review your case. You should write to the Financial Ombudsman Service, Exchange Tower, London, E149SR. Telephone 0800 023 4567 or 0300 123 9123. Web address www.financial-ombudsman.org.uk. You may be entitled to compensation should we be unable to meet our liabilities as an insurance intermediary under the Financial Services Compensation Scheme (FSCS). Your entitlement to compensation will depend upon the type of business and the circumstances of your claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit or for compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from FSCS. Details of Tyne Valley Leisure Ltd’s authorisation can be confirmed by contacting the FCA on 0800 111 6768 or by visiting the FCA’s website http://www.fca.org.uk/register
As an organisation we are committed to treating our customers fairly, before, during and after a sale.
Before the sale you can expect:
After the sale you can expect:
If at any time you feel you have not been treated fairly by any member of our staff please contact us at the address or telephone number above.
Under distance marketing rules you have a 14-day period in which to cancel the purchase (cooling off period) of the vehicle. If you are obtaining the vehicle on finance this cooling off period does not apply. Full detail will be provided by the finance company within their pre-contractual information.
Confidentiality and Data Protection
Your information will only be disclosed/provided to third parties for the purposes of providing, arranging, administering and renewing finance and for the purposes of monitoring and/or enforcing compliance with regulatory rules/codes. A list of these third parties can be found below. For full details of where your information will be sent and the purpose of such data transfer, please ask us.
Important Information
Your information will be retained for a period of up to twelve years. During this time you have the right to obtain details of the information held and how it has been processed.
If you would like to exercise any of these rights or have any concerns with how we are processing your data then please contact the Data Protection Officer at Tyne Valley Leisure Ltd, Crookgate Garage, Crookgate, Burnopfield, Newcastle upon Tyne, NE166NS; telephone 01207 272777 (ICO reference number ZA276003). If we are unable to resolve your concerns then you have the right to refer the matter to the Information Commissioner’s Office. Further details about your rights and how to lodge a complaint can be found on the Information Commissioner’s Office website (www.ico.org.uk/for-the-public/).
© Tyne Valley Leisure Limited 2021. Company Number 09361463. VAT No. GB 207988665.
Registered in England, United Kingdom. Registered Office: Tyne Valley Leisure Ltd, Crookgate Garage, Crookgate, Burnopfield, Newcastle upon Tyne, NE166NS United Kingdom.
Consumer Credit Compliance
Tyne Valley Leisure Ltd is is authorised and regulated by the Financial Conduct Authority (their registration number is FRN 668007). Permitted activities acting as a credit broker not a lender.
We can introduce you to a limited number of finance providers. We do not charge fees for our Consumer Credit services. We may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them, typically either a fixed fee or a fixed percentage of the amount you borrow. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered.
All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required.
